If you have any comments or encounter any issues with your Medical Malpractice Insurance policy, you can create a support ticket through the Bcare website.
Bcare brings together more than 20 motor insurance companies on one platform, allowing customers to compare offers, choose the most suitable provider, and obtain insurance policies quickly and easily within minutes.
If you have any comments or experience any issues, you can submit a support ticket through the Bcare website using your device’s browser. Your ticket will be reviewed and followed up by the Technical Support Team if the issue falls under one of the following categories:
Non-receipt of the insurance policy:
If you have completed the insurance purchase process, the payment has been deducted, but you have not received your policy via SMS or email, you may submit a ticket and attach proof of payment, such as a bank deduction message or payment receipt. The relevant department will review the case and provide an update before closing the ticket.
Insurance policy data amendment:
If you notice any incorrect or mismatched information in your policy after issuance, you may request a policy amendment and attach supporting documents that verify the correct information.
Insurance policy cancellation:
This ticket type is used when you wish to cancel your insurance policy for any reason. The support team will coordinate with the insurance company and process any eligible refund if applicable.
Please note that some policies cannot be canceled through the platform. In such cases, you may contact us through our social media channels or by calling our toll-free number: 80011280044.
Here are the steps to submit a ticket through the Bcare platform:
Step 1: Log in.
or register as a new user by entering the required information, including your email address, mobile number, National ID/Iqama number, and password.
Step 2: Go to the “Options” menu.
Step 3: Select “Technical Support“
Step 4: Click on the “New Ticket” icon to create a ticket.
Step 5: Select the “Ticket Type” based on your feedback or issue as explained above, then choose the option from the list below that best matches your concern.
Step 6: After selecting the appropriate option, you must complete all required information, including selecting the insurance policy, describing your issue or feedback, and attaching any relevant supporting documents (if available) to complete the ticket submission.
Step 7: Once you click the “Create Ticket” button, your ticket number, ticket details, and request status will be displayed.
You will then receive an SMS containing your ticket number on the mobile number registered with your Bcare account when the ticket is created. You will also receive another SMS once the ticket has been processed, reviewed, and closed by the Technical Support Department.
In addition, you can track the status of your ticket at any time by accessing the Technical Support section and entering the ticket number sent to your mobile phone. You can then monitor the progress of your ticket until it is resolved.
Your ticket will be handled efficiently and professionally by the relevant team at Bcare from the moment it is submitted until it is processed and closed.
At Bcare, our customers are our priority.
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