Bcare platform is a digital platform that allows you to compare offers from more than 20 health insurance companies, choose the insurance company that best suits your needs, and facilitate the process of issuing and canceling a health insurance policy easily within minute
Based on what is stated in the health insurance policy issued by the Insurance Authority regarding cancellation terms, neither the insurance company nor the insured has the right to cancel the health insurance policy after it has been issued, except in the following cases
:Cancellation of health insurance policy for Saudis through the Bcare platform
:Resignation
It is an official document submitted by the employee to the employer, stating their desire to leave work while clearly mentioning the reasons for resignation
You must also provide proof of resignation or termination by printing a document from Social Insurance showing the employee’s status as “inactive” along with the exclusion date
:Death
.Provide us with the death certificate
:Alternative insurance
.Purchasing a new insurance policy covering the remaining period of the policy to be canceled, while providing proof of alternative insurance
.Cancellation of health insurance policy for non-Saudis through the Bcare platform
:Transfer of sponsorship
.Provide proof of sponsorship transfer, in addition to a copy of the new insurance policy
:Steps to inquire about a foreign worker sponsorship transfer request
1- Access the electronic website of the Ministry of Human Resources and Social Development.
2- Choose the Electronic Services Portal, then click on Inquiry Services.
3- Choose the inquiry service for an expatriate employee and enter the residency number or border number.
4- Select nationality and enter the verification code.
5- Click Search, and the expatriate worker’s details will appear.
:Death
.The applicant submits the death certificate
:Final exit
.The applicant submits proof of final exit (not the visa)
Final exit status can be checked through the Absher platform of the Ministry of Interior, and proof of final exit can also be issued through the Absher / Muqeem platform for establishments using the residency number and attached with the request.
:Exited and did not return
The applicant provides proof from the Muqeem platform showing that the resident’s status is “Exited and did not return,” and the concerned authority updates the status after the return period to the Kingdom expires
.By clicking on the page to verify the status
:Insurance companies available through the Bcare platform for health insurance
1- Aljazira Takaful Taawuni
2- Al Rajhi Takaful
3- United Cooperative Insurance Company
4- Buruj Cooperative Insurance
5- Salama Cooperative Insurance
6- United Cooperative Assurance Group (ACIG)
7- Gulf Union Cooperative Insurance
8- Enaya Saudi Cooperative Insurance
9- Amana Cooperative Insurance
10- Arabia Cooperative Insurance
11- Al Sagr Cooperative Insurance
12- Walaa Cooperative Insurance
13- Tree Insurance
:Adding the IBAN number in the payment page for all products
Based on the requirements of the Insurance Authority, an IBAN number entry field must be added to the payment page for all products. In the health insurance product, two options will be available for the customer when entering the IBAN number:
1- Establishment IBAN
2- Establishment owner’s IBAN
:Mechanism for canceling the health insurance policy according to the insurance company
We would like to clarify that regarding Tree Insurance, adding or deleting one member is done directly through the insurance company, while canceling the entire insurance policy is done through the Bcare website.
As for the rest of the insurance companies, canceling the insurance policy is done through the Bcare website by contacting us through the following unified number:
:Unified number
8001180044
:Call center working hours
From Sunday to Thursday
From 8:00 AM to 4:00 PM
:For inquiries, we are pleased to communicate with you through our unified official social media accounts
BcareKsa
You can also contact us through the website by accessing the profile, selecting the technical support icon, then clicking on Raise a Ticket, while specifying the type of request, explaining the details, and attaching the required documents.
Here is the method for raising a ticket by clicking here
:Required documents when raising a ticket
1- Copy of the commercial registration
2- Copy of the alternative insurance policy (if available)
3- Copy of the sponsor’s ID
4- Mobile number
5- Insurance company name
6- Copy of the IBAN linked to the policy through which the purchase was made, so the refund can be returned to the same account
7- A letter addressed to the insurance company explaining the request and the reason, including today’s date, stamp, and signature
Bcare customers are our priority
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