The BCare platform brings together more than 20 car insurance companies to compare offers, choose the right company, and facilitate the process of obtaining insurance documents easily within minutes.
If you have any feedback or encounter any issues, you can create a support ticket through the BCare app for (App Store) and (Google Play) users, or through the BCare website on your browser. The ticket will be followed up and reviewed by the support management team if the issue relates to one of the following cases:
• Not receiving insurance policy:
If you have completed the insurance process on the website, made the payment, and the amount has been deducted. Still, if you have not received your insurance policy via SMS, WhatsApp, or email, you can submit a ticket for non-receipt of the policy and attach a screenshot of the bank deduction message or bank receipt for verification by the concerned department. The case will be closed upon providing feedback.
• Failure to update with Najm system:
Linking with the Najm system allows policyholders to track the status of their insurance policies and verify whether their policy is registered in the National Information Center.
If your insurance policy is not linked with Najm, you can upload a screenshot from the Najm website proving the issue to verify with the selected insurance company. The matter will be handled by the relevant department.
• Change Policy Data:
If you notice any errors or discrepancies in your issued insurance policy that do not match your personal details, you can request a correction of your policy details (Date of Birth, Social Status, IBAN number, Vehicle Model) by providing supporting documents, such as:
–IBAN certificate
–Vehicle registration copy
• Update Custom to Sequence:
If your insurance policy was issued based on a customs card, you can request an update by submitting a ticket and selecting Update Customs Card to Vehicle Registration, while attaching a copy of the vehicle registration.
Here are the steps to submit a ticket through the BCare platform:
Step 1: Login
Or (register as a new user) by entering the required information in the empty fields (Email address, Phone number, Insured national ID/Iqama, Password).
Step 2: Go to the “Options” menu and select “Profile”
Step 3: Select the “Support” option
Step 4: Click on the “New Ticket” icon
Step 5: Choose the “Ticket Type” according to your feedback as explained earlier and select from the list provided below.
Step 6: Upon selecting any of the options, you must fill in all the required information (choose the insurance document, describe the issue or feedback, and attach any relevant documents if available).
Step 7: After clicking on the “Create Ticket” icon, your ticket number will appear along with the ticket details and the status of the request.
After that, you will receive a text message containing the ticket number on the mobile number registered in your BCare account when a new ticket is opened. You will receive another message when the ticket is closed after being processed and reviewed by the support management team.
Additionally, you have the option to check the status of the ticket by accessing the support icon and verifying it by entering the ticket number sent to your mobile number, then monitoring its status until it is resolved.
Tickets are handled promptly and professionally by the relevant department from the moment they are submitted until they are processed and closed.
Bcare’s customers are their priority.
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