BCare platform brings together more than 9 medical insurance companies to compare offers, choose the appropriate company, and facilitate the process of obtaining insurance documents easily and within minutes. If you have any feedback or encounter any issues, you can raise a support ticket through the BCare app for App Store users and Google Play users or BCare website, and it will be followed up and reviewed by the technical support
:team if the issue falls under one of the following cases
Integration with the Council of Health Insurance (CCHI Upload):
This means that insurance policyholders can verify their health insurance coverage status and check whether their policy is available with the General Directorate of Passports. If your policy is not linked with the CHI system, you can submit a request and create a ticket through the BCare platform.
Not receiving Policy:
Select this ticket type if you have completed the insurance process on the website, made the purchase, and the amount has been deducted, but you did not receive the policy via SMS or email, and you cannot find it under the “Policies” option on the website. In this case, you may submit a request for non-receipt of the policy and attach your payment receipt.
Update Border Number to Iqama Number:
This ticket is submitted to amend a policy from a border number to an Iqama number after issuance, to ensure coverage continues correctly.
Request for Tax Invoice:
If you require an official copy of a Value Added Tax (VAT) invoice, you can submit this ticket to have the invoice issued and sent directly to you.
Policy Cancellation:
Submit this ticket if you wish to cancel your insurance policy for any reason. The support team will follow up with the insurance company and arrange for a refund if applicable.
Here are the steps to raise a ticket through the BCare platform:
1- The first step: (Login)
or (Sign up) as a new user by entering the required information in the empty fields
(Email Address, National ID / Iqama, Phone Number, Password, Captcha code).
2- The second step: Go to the options menu.
3- The third step: Select the option (Support).
4- The fourth step: Press the icon for (New Ticket).
5- The fifth step: Select the (Ticket Type) according to your feedback as explained previously, and choose from the menu shown below.
6- The Six Step: When selecting any of the options, you must fill in all the required information (Select Policy and attach any relevant documents if available).
7- The seven step: After clicking on the (Create Ticket) icon, you will see your ticket number along with the details of your ticket and the status of the request.
After that, you will receive a text message containing your ticket number on the mobile number registered in your BCare account upon opening a new ticket, and another message when the ticket is closed after being processed and reviewed by the technical support management.
Additionally, you have the option to check the status of your ticket by accessing the technical support icon and verifying by entering the ticket number sent to your mobile number, and then monitoring its status until it is resolved.
Tickets are handled promptly and professionally by the relevant department from the moment they are submitted until they are processed and closed.
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